Privacy Policy | Melting Moments Ma 1

Effective Date: February 2025

At Melting Moments Massage, we are committed to protecting the privacy of our clients, especially the sensitive nature of information related to children. This privacy policy explains how we collect, use, and protect your personal information when you visit or use our services in Southsea, Portsmouth.

1. Information We Collect

We collect both personal and non-personal information from parents/guardians or individuals booking massages for babies.

Personal Information: When you book a massage, we may collect personal information such as:

~Parent or guardian’s name

~Baby’s name

~Contact information (email, phone number)

~Address (for booking purposes)

~Any relevant medical or health information provided by parents/guardians that

ensures a safe massage experience

Non-Personal Information: This includes data about your usage of our website, such as:

~IP address

~Browser type

~Device type

~Cookies and website analytics data

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2. How We Use Your Information

We use the information we collect to:

•Schedule and confirm appointments: We use your contact details to confirm and manage your bookings for massage sessions.

•Provide customer support: We may contact you to assist with any questions or concerns regarding your bookings, services, or other matters.

•Health and safety: We may use the health details provided to ensure that the massage is safe for your baby and tailored to their needs.

•Improve our services: Non-personal data such as analytics allows us to improve the user experience on our website.

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3. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience. Cookies are small files placed on your device that help us understand how users interact with our website. This helps us improve functionality, remember your preferences, and analyse traffic patterns.

•Managing Cookies: You can adjust your browser settings to disable cookies if you prefer not to have them stored on your device. However, please note that doing so may affect the functionality of some parts of the website.

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4. Sharing Your Information

We respect your privacy and do not share your personal information with third parties for marketing purposes. However, we may share your information with trusted third-party service providers for the following purposes:

•Payment processing: If we use a third-party provider for payment processing, your payment information may be shared to complete the transaction.

•Website analytics: We may use third-party services like Google Analytics to monitor website traffic and improve user experience. These third parties are committed to maintaining confidentiality and data protection.

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5. Data Protection and Security

We take your privacy seriously and use industry-standard security measures to protect your personal information. This includes encrypting sensitive information, secure payment methods, and ensuring that your data is stored securely.However, no data transmission over the internet or method of electronic storage is 100% secure, so while we strive to protect your information, we cannot guarantee absolute security.

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6. Your Rights

As a parent/guardian, you have the right to

•Access: You may request access to the personal information we hold about you or your baby.

•Correction: If any information is incorrect, you may request that it be corrected or updated.

•Deletion: You have the right to request the deletion of your personal information from our records. To do so, please contact us at the details provided below. To exercise any of these rights, please contact us at Jade@meltingmomentsmassage.com ________________________________________

7. Children’s Privacy

Our services are specifically designed for babies under the age of 1. However, we do not knowingly collect or store personal information from children directly. All data collected pertains to the parent or guardian booking the massage on behalf of the baby.We encourage parents/guardians to ensure that any personal information shared about their child is necessary and relevant to the massage experience.

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8. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as soon as it is posted. We will notify you of any significant changes if necessary.

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9. Contact Information

If you have any questions or concerns about this privacy policy or how we handle your personal information, please do not hesitate to contact us:

Melting Moments Massage

Montague House, 89 Clarendon Rd, Southsea, Portsmouth, PO4 0SA

Email: Jade@meltingmomentsmassage.com

Phone: 075 0718 6253

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By booking an appointment with Melting Moments Massage, you acknowledge that you have read and understood this privacy policy.